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The protection of your personal data is important to us. You can expect us to handle your data sensitively and carefully, ensuring a high level of data security. We collect and use your personal data exclusively within the framework of the applicable data protection regulations.

This Privacy Policy informs you about the most important aspects of the processing of your data, which we receive through our website, mobile apps, social media, documents and data carriers provided to us, as well as during corporate events.

1 Name and Address of the Controller

The controller within the meaning of the EU General Data Protection Regulation (GDPR) and other applicable data protection laws is:

Fenix Smart Trading LLC
AL KHABEESI BUILDING PLOT 128-246, Unit M-03-476
AL Khabeesi, Dubai, UAE
Tel: +971 58 560 1750
Email: info@fenixsmarttrading.com
Website: www.fenixsmarttrading.com

2 Scope and Purpose of Collection, Processing and Use of Personal Data

We process your personal data for the following purposes:

• Inquiries via contact form

• Credit checks

• Job applications (via online form or email)

• Optimization of the website (adapting to your needs)

• Prevention and recording of hacking attacks

• Creation of usage statistics

• Mailings, newsletters, customer magazine

• Fulfillment of contractual obligations with customers, suppliers, and service providers

2.1 Visiting the Website

When you visit our website, our servers temporarily store the following data in server log files:

• IP address of the requesting device

• Date and time of access

• Name and URL of retrieved data

• Operating system and browser used

• Country of access

• Internet service provider

• Time zone difference to GMT

• Access status/HTTP status code

• Amount of data transmitted

• Previously visited website

• Browser settings, language, and version

• Activated browser plugins

Legal basis: our legitimate interest in ensuring proper website delivery, improving our online services, preventing misuse, and compiling statistics.

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2.2 Contact Form

If you contact us via the contact form, the following details are required (mandatory):

• Title*, First name*, Last name*

• Email address*

• Street

• ZIP/City

• Phone number

• Message

We use these details to handle your inquiry. Additional voluntary information helps us provide tailored responses.

Legal basis: our legitimate interest in providing this service, or – where applicable – pre-contractual/contractual obligations.

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2.3 Business Relations (Customers, Suppliers, Service Providers)

To fulfill our contractual obligations, we process personal data such as names, addresses, contact details, services used, contact persons, and payment information.

Legal basis: performance of a contract or pre-contractual measures.

Data is stored as long as the business relationship exists, and in compliance with statutory retention and limitation periods.

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2.4 Online Job Applications

If you apply for a job with us, we process your personal data (e.g., name, birthdate, nationality, address, email, phone number) and application documents solely for recruitment purposes.

If no employment contract is concluded, your application data will be stored for six months and then deleted unless you consent to further retention.

You may request deletion of your application data at any time by contacting info@fenixsmarttrading.com.

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3 Deletion of Data

We process and store personal data only as long as necessary for the stated purposes or as required by applicable law. Once the purpose is fulfilled or the legal retention period expires, the data is deleted.

You may also request deletion, provided no legal or contractual obligations prevent it.

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4 Disclosure to Third Parties

We only share personal data when:

• you have given explicit consent,

• required by law,

• necessary to provide requested services.

Categories of recipients include:

• Service providers

• Business partners

• Credit check companies

• Logistics providers

• Authorities

Data may also be transferred abroad where necessary. If the destination country does not have adequate data protection standards, we ensure equivalent safeguards contractually.

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5 Cookies

We use cookies (including third-party cookies) to improve website usability and analyze usage.

You may block or delete cookies in your browser settings at any time. Instructions are available at: www.aboutcookies.org.

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6 Analytics Tools

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6.1 Google Analytics (Universal Analytics)

We use Google Analytics with IP anonymization. Data may be transmitted to servers in the USA. Google is certified under the EU–US Privacy Shield.

You can prevent Google Analytics tracking by installing the browser add-on available here:
http://tools.google.com/dlpage/gaoptout?hl=en.

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6.2 Google Ads (AdWords)

We use Google Ads for remarketing and conversion tracking. Cookies are set for 30 days to measure ad performance but cannot personally identify you.

You may disable personalized advertising under:
www.google.com/settings/ads.

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7 Social Plugins

Our website links to:

• Facebook Inc.

• LinkedIn Inc.

When clicking such links, data (such as IP address, visited URL) may be transmitted to the respective provider. If logged into your account, your visit may be linked to your profile.

For details, please refer to:

• Facebook Privacy Policy

• LinkedIn Privacy Policy

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8 Your Rights

You have the right to:

• Object to processing based on legitimate interest

• Withdraw consent at any time

• Request access, rectification, deletion, restriction, and data portability

• Lodge a complaint with the competent data protection authority

For any questions, please contact: info@fenixsmarttrading.com

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9 Use of the Website by Minors

Our website is intended for adults. Persons under 16 may not submit personal data without parental consent. If such data is provided, it will be deleted upon discovery.

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10 Data Security

We implement technical and organizational measures (including HTTPS/TLS encryption) to protect personal data against unauthorized access, loss, or misuse.

Our staff and service providers are bound by confidentiality and data protection obligations.

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11 External Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. Please review their own privacy policies.

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12 Changes to this Privacy Policy

We may update this Privacy Policy when necessary.

Current version: April 9, 2022